Advanced Health Services Exam 2 Practice

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• Which action is an explicit part of mentorship programs?
• Which action is NOT part of providing mentorship?
• Higher-risk patients should be part of which program type?
• The Efficient Domain is best described as
• Direct nonmedical costs include which item?
• Which of the following is a step for building a service blueprint?
• ____ promises are direct claims about a product and are under the control of the marketer.
• In mixed methods research, which best describes its purpose?
• Which of the following is NOT a component of a service blueprint?
• In change management, which element is described as the end state where you will go?
• Which term should be interdisciplinary and provide justification for why decisions were made in program planning?
• Describe medication self-management as part of transitional care.
• Which approach supports building the guiding team for change?
• Which option describes the Patient-Centered Domain appropriately?
• Describe orientation as compared to onboarding.
• What factor most determines whether an evidence-based intervention will have impact in practice?
• Which practice is recommended when firing an employee to ensure the process is fair?
• Which of the following best characterizes a quality control process?
• Which item is identified as a recognition activity?
• Which term refers to having resources and processes that let employees be satisfied and wanting to work there?
• Which of the following is NOT a component of explicit promises?
• Which item is included in actions to foster a positive work environment?
• Which of the following is a domain in the STEEEP framework of healthcare quality?
• Which of the following are less important components that support the new organization?
• What is the first step in the six steps of pharmacy workflow analysis?
• To support growth during performance reviews, which practice should be used?
• Direct medical costs include which of the following?
• Usage behavior is defined as
• Describe follow-up in transitional care.
• Indirect costs of healthcare describe which concept?
• Which approach reduces complacency to create urgency?
• During the COVID-19 pandemic, approximately what percentage of practicing pharmacists experienced a change in employment status?
• Define team-based care.
• Which term from the Technology Acceptance Model relates to the ease with which a user can use the technology?
• Which statement best describes explicit promises?
• Which practice best describes Continuous Quality Improvement?
• What is a key means of communicating culture within the organization?
• Workflow analysis is defined as what?
• When creating a candidate profile, which three elements should be defined?
• Which of the following is an example of a process measure in pharmacy related to anticoagulation management?
• Which outcome describes a service that exceeds expectations?
• Which statement best captures the concept of strong discharge practices?
• Describe Kotter's Model of organizational change.
• Which action is included in providing fringe benefits?
• Which of the following is one of the six likely RCA cause areas?
• What is a potential value of newly hired positions to a pharmacy?
• Which action is included in efforts to provide competitive compensation and benefits?
• In transitional care, which statement best describes the use of a dynamic patient-centered record?
• During regular performance reviews, which action is essential?
• Define patient loyalty.
• Which of the following is a key feature of onboarding?
• Describe onboarding as compared to orientation.
• Which is a component of Assurance?
• Which measure is part of fostering a positive work environment?
• Which of the following is NOT among the four question types that may be asked in an interview?
• Highest-risk patients should be part of which program?
• Which of the following is a correct statement about the Collaborative Care Model?
• Which of the following best describes pragmatic trials in contrast to traditional randomized controlled trials?
• ________ promises are under the control of the marketer and may have varied interpretation.
• Which statement best describes continuous quality improvement?
• Components of implicit promises.
• Which framework is used to translate research into practice and to help plan programs for real-world settings?
• Three components of the 'Outcome' section of the Donabedian model are?
• Which of the following best defines a direct nonmedical cost?
• Why may hiring need to occur in a pharmacy setting?
• Which step emphasizes achieving visible improvements to build momentum?
• Automation is defined as
• In the PDSA cycle, what does the Plan phase involve?
• Four components of Assurance as a dimension of services are:
• Which attribute concerns how simple the intervention is to understand?
• Which statement best defines patient loyalty?
• Which of the following is NOT a component of the Technology Acceptance Model?
• What is the central challenge in Kotter's Model of organizational change?
• Which description best captures Lean quality improvement?
• Which statement best defines the goal of a team-based care approach?
• Which item is NOT typically included in a job description?
• Which approach is recommended for a firing meeting?
• What is a recommended approach to communicating after an employee is fired?
• Which is an eight-step action in Kotter's model?
• Marketers have little or no influence on customer ______.
• Which of the following is among the top five medication discrepancy categories in transitional care?
• Intangible costs of healthcare include which elements?
• In the technology acceptance model, what is the purpose of the cognitive instrumental process?
• In the technology acceptance model, perceived usefulness is defined as the extent to which a person believes that using the technology will enhance his/her job performance.
• Which of the following actions is recommended when conducting regular performance reviews?
• Which attribute is defined as the extent to which the adopter must commit to full adoption?
• Which best describes 'expectations'?
• Dissemination research focuses on which of the following?
• Which action helps create a positive organizational culture?
• Which of the following is a type of pharmacy informatics?
• Intention to use is an indicator of an individual's readiness to perform a behavior
• The Safe Domain of Healthcare Quality aims to
• Which is an example of a 'Process' measure in pharmacy?
• Which of the following is NOT listed as a place to share job postings?
• Quality assurance aims to improve development and testing processes so defects do not arise.
• Which statement best describes the Timely Domain?
• Which trio describes essential elements of good chronic illness care?
• All hospitalized patients should be part of which component according to comprehensive post-hospital transitional care?
• Which pair is identified as the two major influences on patient satisfaction?
• Which statement is true about interviewing?
• Which element is the financial piece in directing change?
• Which statement about dissemination is true?
• Define transitional care.
• What is root cause analysis primarily used to do?
• In the PDSA cycle, which phase comes after Do?
• Define expectations.
• Which action best ensures continuity of care after discharge?
• Which item belongs in a candidate profile?
• Which action belongs to community resources?
• Which is one of the eight steps in Kotter's model?
• How many years does it take to translate 14% of original research into patient care benefits?
• Which of the following is true about the six essential elements of quality chronic care?
• Which attribute refers to the extent to which outcomes can be seen?
• Task shifting is intended to improve efficiency by...
• Which of the following is an example of a structure measure in pharmacy?
• __________ means that a service meets expectations
• Which of the following is NOT a STEEEP domain?
• Which of the following is a valid interview question type?
• How does collaborative care differ from traditional primary care?
• Which describes an informed, activated patient?
• Which is an internal force for change?
• Which STEEEP domain focuses on respecting and responding to patient preferences, needs, and values?
• Which is a step in the six steps of pharmacy workflow analysis?
• Which is NOT part of the six steps to intervention development?
• Which statement best describes quality of life as a humanistic outcome?
• Three components of empathy as a dimension of services are:
• In team-based care, who shares responsibilities for patient care?
• Which of the following is an external force for change?
• Which tactic demonstrates what the organization values to support a new culture?
• Which statement about dissemination messages is true?
• Which is the first step in Kotter's eight-step process?
• What is the zone of tolerance?
• Which of the following is a barrier to team-based care?
• Which option is NOT one of Kotter's eight steps?
• What is the second step of pharmacy workflow analysis?
• In the Donabedian model, which trio correctly identifies the 'Outcome' components?
• Which statement describes clinical information system methods?
• Define Patient-Centered Medical Home (PCMH).
• Which of the following is a core objective of delivery system design methods in the Chronic Care Model?
• What does reliability mean in service quality?
• Which statement best describes transitions of care challenges for older adults?
• What is the central focus of the IHI Model for Quality Improvement?
• Which law prohibits discrimination on the basis of age?
• Define word-of-mouth.
• Which of the following is NOT one of the three types of pharmacy informatics?
• Describe responsiveness as a dimension of services.
• Which action supports work-life balance?
• __________ means that a service does not meet expectations
• Which of the following cost factors explains why turnover was costly during the pandemic?
• Which item is one of the eight strategies for retaining effective employees?
• Which type of cost is typically the most difficult to measure?
• Tangibles as a dimension of services is described as:
• Which statement best describes pragmatic trials?
• In transitional care, red flags knowledge means which statement?
• Which of the following statements about medication self-management in transitional care is correct?
• What is the primary aim of quality control in healthcare?
• Two major influences on patient satisfaction
• Which of the following is a disease-related clinical outcome?
• Define patient satisfaction.
• Which item is an example of a direct medical cost?
• Which is NOT a characteristic of a productive interaction?
• Pragmatic partnerships engage at multiple levels, including patients, practitioners, teams, health systems, and communities. Which level is NOT listed?
• Define task shifting.
• Which of the following is an example of a component of implicit promises?
• Which statement best describes self-management support methods?
• Which method emphasizes external evidence from outside the organization to justify change?
• In the technology acceptance model, what does the social influence process aim to do?
• Which method is commonly used in root cause analysis?
• Which statement best defines implementation science?
• What characterizes a prepared practice team?
• Which dimension involves willingness to provide prompt service?
• Which of the following is a Case Study type of interview question?
• Which step is included in implementing mentorship activities?
• Tangibles such as atmosphere, packaging, and appearance of service providers are components of which type of promises?
• What term refers to a picture or map of a service process that permits a better understanding of it?
• Which statement about Lean is true?
• Which of the following are examples of quality assurance activities?
• Which action is listed as a method to build organizational culture?
• Which describes implementation research?
• Regular _________ give the opportunity for constructive feedback, which can guide professional development.
• Payment reform has moved away from volume-based reimbursement toward which model?
• Budget planning for a position should consider the following: current pay in the pharmacy, the position, and labor market conditions.
• Which of the following describes implicit promises?
• Which of the following is NOT an essential element of the Chronic Care Model?
• Which element describes how to achieve the vision?
• Which statement about sharing job postings is NOT accurate?
• Which option aligns with how recognition activities can be implemented?
• Which statement best describes quality assurance in healthcare?
• Define explicit promises.
• In the seven steps of the hiring process, what is Step 4?
• Donabedian’s Model comprises which components?
• In the Collaborative Care Model, what guides the adjustment of treatment plans?
• Which of the following is a component of explicit promises?
• Which description best captures Six Sigma?
• Which set correctly lists the five dimensions of services?
• Which is an example of implementing employee recognition activities?
• Which action is part of organization of healthcare?
• Which option is NOT one of the five dimensions of services?
• Which of the following is an example of a humanistic outcome?
• Define a mixed methods study.
• Which of the following are the four factors that influence expectations about a good/service?
• Which action is part of providing professional development opportunities?
• Which two components describe perceived usefulness in the technology acceptance model?
• __________ means that a service exceeds expectations
• D4DI, Designing for Dissemination and Implementation, is best described as?
• The Effective Domain emphasizes
• How does service quality differ from satisfaction?
• What is the goal of communicating buy-in?
• Which of the following is among Kotter's eight steps?
• Approximately how many people die each year from preventable medical errors?
• Which element provides the directions to implement strategy?
• Which statement best reflects a general approach for interviewing?
• The Timely Domain focuses on
• Two components of pressures for change?
• Which of the following is a drug-related clinical outcome?
• Which description best characterizes a proper firing process?
• Which of the following is a pillar of transitional care?
• Which statement best describes decision support methods?
• Which is a component of Empathy in service dimensions?
• Which of the following is a typical focus of quality assurance?
• Which statement accurately reflects the ECHO model components?
• Which statement describes physical functioning as a humanistic outcome?
• Describe reliability as a dimension of services.
• Which of the following is an advantage of team-based care?
• Tangibles in service quality are best described as:
• Which of the following is an essential element of the Chronic Care Model?
• What is the purpose of hold regular check-ins in mentorship?
• Sixth step query: which option corresponds to Step 4 in the six steps to intervention development?
• Pharmacy informatics is defined as
• In the Economic-Clinical-Humanistic Outcomes (ECHO) model, economic outcomes refer to which of the following?
• Recognizing _____________ can build morale and support employee loyalty.
• Define implicit promises.
• The Equitable Domain ensures care does not vary in quality due to
• Describe the Collaborative Care Model.
• Which statement best describes the aim of pharmacy informatics?
• Which of the following is NOT one of the five perceived attributes influencing adoption speed?
• What is needs assessment?
• ____ is not under the control of the marketer, but is considered to be credible and can have a strong influence on purchase.
• Which action is a method for organization of healthcare?
• Which of the following lists the six essential elements of quality chronic care?
• Which action is included under community resources as part of the Chronic Care Model?
• The term 'negative disconfirmation' refers to a situation in which the service:
• Which of the following is a step in building a service blueprint?
• Indirect costs refer to which concept?
• Which model focuses on avoiding long-term problems, rather than reactive care?
• Which of the following is an economic outcome measure?
• In the context of the ECHO model, humanistic outcomes refer to which type of results?
• Which statement is NOT one of the eight strategies for retaining effective employees?
• What term describes a customer's previous use of a good or service or of a similar product?
• Which statement describes transitions of care as difficult for older adults?
• Which statement about Six Sigma is true?
• Define quality.
• Which statement about the four components required for health system transformation is true?
• Which of the following is among the top five medication discrepancy categories in transitional care?